1. Ensuring that we fully identify and conform to the needs of our customers
2. Looking at our service provision processes, identifying the potential for errors and taking the
necessary action to eliminate them .
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy will be set, determined and monitored at Management Review.
The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.
Further to the above, the company undertakes to ensure that legislative and regulatory requirements relevant to scope of business will be regularly reviewed.